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INSTRUCTOR: Katherine Kaynak, Ph.D.

Purpose and Background

"Integrity is doing the right thing, even if no one is watching." – Jim Stovall

Integrity is something that most leaders value, but many do not realize that some of their own actions may undermine their integrity in the eyes of their coworkers and clients.

This session will grow the awareness of the different types of integrity and help participants grow their own integrity in these areas. Leaders who consistently "walk the walk" and model high integrity behavior with staff and clients develop higher levels of mutual trust and mutual respect, improve communication, improve morale and retention, generate higher levels of client satisfaction and more repeat business… and they can still look themselves in the eye in the mirror each morning.

This session also will provide a foundation for improving the integrity of staff, will include some methods for dealing with integrity issues in staff, clients, subcontractors, and others, and will discuss the consequences that can arise if integrity issues are not proactively addressed. Generational differences in perceptions of what qualifies as high integrity behavior will also be addressed. Participants should come away with a stronger understanding of the different facets of integrity, as well as practical.

Learning Outcomes

• Through facilitated discussions and small group exercises, you will grow your understanding of the different facets of integrity and how you are perceived by staff and clients.
• Use practical skills to grow your own integrity and the integrity of your team members through facilitated discussions and small-group role play exercises.

Program Benefits

• Improve your standing as a high integrity leader
• Grow the integrity of your team members
• Enhance your understanding of the different facets of integrity and how you are seen by others
• Learn practical skills for dealing with low integrity in staff and clients
• Improve your judgement by strengthening all facets of your integrity
• Understand what “high integrity” means to different generations
• Enhance two-way communication and mutual respect

Program Outline

• Introduction: What do we mean by "integrity?"
• Examples and cautionary tales
• Consequences of low integrity
• Relationship between integrity and good judgment
• Generational differences: Boomers, Gen X, Millennials
• Growing your own integrity
• Walking the walk
• Choosing your words
• Showing respect that earns respect from others
• Dealing with low integrity in others
• Growing the integrity of your staff

Your registration fee includes lunch, refreshment breaks, and guarantees your seat at the course.